Our main priority and focus is on you the customer, your happiness and satisfaction means a lot to us. If by any chance you are unhappy with your purchased item for any reason, we will be glad to accept the item(s) back in the original condition it was sent.
All returns are subject to an administration fee of 14% for each item.
Pierced Earrings taken out of the original package and worn are non-refundable due to health and safety reasons.Therefore, a portion of the cost will not be refunded.
Please email us directly for further instructions on shipment. Returns will ONLY be accepted if the order has been shipped back to us within 24hours after the order has been received from us.
The customer incurs all shipping related costs and shipping cost pertaining to the original order is non-refundable.
An email notification will be sent to you once a refund has been processed via the initial method of payment after receipt of the order. Please allow 10 to 15 business days.
As we take pride in satisfaction of our customers to ensure they are happy with our products, RETURNS ARE NOT AVAILABLE ON CUSTOM MADE ITEM(S) OR ITEM(S) THAT HAVE BEEN SPECIFICALLY DESIGNED TO FIT. (Please refer to the section ‘Jewelry sizing’ before placing your order on jewelry.)